Shipping & Handling
Shipping and Handling.
Our earrings and accessories will be shipped in a post box and package safely and securely with a lot of bubble wrap. Sometimes with repurposed bubble wrap.
Please reuse, repurpose or recycle our post boxes and bubble wrap.
Art pieces will be wrapped in bubble wrap and cardboard. These will be transported in a post satchel.
HyperResin will not be held responsible for lost, stolen or damaged in transit once goods are handed over to Australia Post.
Please ensure that the postage information that you provide to us is correct during checkout. The address that is supplied will the address that is listed on your package.
Orders that are returned to HyperResin due to a incorrect address will incur an additional postage fee for the parcel to be redelivered.
Please allow 2-7days for handling.
Your items will be post office lodged on Tuesday and Thursday mornings. By having these days arranged for drop off it saves on having to use a parcel box drop off.
Tracking information may be updated and emailed to you prior to lodgement at the post office.
Please remember to check you junk/spam folders for tracking number emails.
In some instances items will appear available but have already sold out. I will attempt to contact the buyer via email in this circumstance. If this happens I will most likely refund the buyer but depending on what the product is I may be able to replicate it.
If you decide to add more after checkout. This can totally be done and I'm happy to combine orders. Please email me, FB message or Instagram DM to let me know if you intent on combining orders. Use code COMBINE at checkout.
Shipping times can be unpredictable and are unfortunately out of our control.
We ship with Australia Post.
Via email you will be supplied a tracking number for your package.
Please contact Australia Post first for any issues with the transit of your goods.
Australia post Ph. 13 76 78
From July 2020, all orders will be shipped Express registered post AU wide for $10.00aud
From July 2020, free regular domestic shipping for orders more than $70aud just remember to use the code FREESHIP at checkout to have this applied. It doesn't automatically happen. Free shipping can not be used in conjunction with another discount code.
Local pickup and delivery has been suspended. Due to recent events, COVID19 there is no local pick at this time. Sorry for any inconvenience.
For the heavier art pieces that weigh 1-5kgs domestic shipping will be $20aud including tracking.
International post. We do ship internationally. United Kingdom, United States, Canada, Europe, Singapore, Hong Kong and New Zealand.
If we haven't set up the postage rate for your area please contact us and we will be happy to get you a shipping quote.
The buyer will be responsible for any incoming international customs charges.
International economy air has been suspended due to Covid19* 06/08/2020 prior to this international economy air rate was $15aud.
Economy air post doesn't include tracking.
We take no responsibility if items are lost or stolen in transit.
We also offer international registered post from $25aud.
Registered international post includes tracking and we very much recommend this option.
We take no responsibility if items are lost or stolen in transit. You agree to this by purchasing and release HyperResin of any liability.
Orders placed after 5pm AEST Monday-Friday will be processed the next business day.